Problem

Solution

When making calls the videophone reports "No Dial Tone"

Check that the line is working using a standard telephone.

Check the videophone line cable.

Check that both ends are tightly connected.

Unable to go to video from an audio call.

The supervisor PIN number was not provided or is incorrect.  Check PIN number and try again.

Unable to change remote camera inputs or control remote Pan, Tilt, or Zoom

The Remote Access menu option in Camera Video Setup is set to OFF.  Change this to ON.

When connecting to a remote system the unit displays 'starting' and then disconnects.

The line or the call connection made is of poor quality.  Try again and observe the modem report in Diagnostics.

PIN mode is turned ON at the remote unit.  Please enter the correct PIN number and try again

I cannot enter Stethoscope mode when I press the 'source' button.

The unit is not configured properly for use with the stethoscope.  Go to the Audio options menu and ensure that the unit is in 'Doctor' mode.

Videophone does not power up:

Power /Status LED is off

No AC power to the power adaptor or no DC power to the videophone.  Check for a green power LED on the power supply.  If this LED is off try another outlet or another AC input cable.

I just upgraded my unit and now the screen is rolling.

You have a PAL unit that is sending NTSC to the display.  One time only you will need to manually choose a PAL output.  Power the unit off and then on.  Press Menu.  Press number 4 on the keypad.  Press number 1 on the keypad.  Press the right arrow key.  Press Enter twice.

I think my camera may be out of focus.

Check your local camera focus by pressing Menu, 3 (Camera Video Setup), 1 (Preview).  For a full screen view press Menu again.

If your camera is out of focus and has a black rubber lens shroud, twist clockwise to bring more distant objects into focus and anticlockwise to bring closer objects into focus.

If you have a body colored plastic lens shroud the camera focus is factory set, should not go out of focus and is not adjustable by the user.  Please contact your SCOTTY reprsentative.

My call connects but disconnects after a few seconds

Some European telephone companies send metering pulses up the line which disrupt the modem communication.  Check that you have the correct country code set for your modem.