Symptom
|
Probable Cause(s)
|
Solution
|
Unit does not power up:
Power LED is off,
Status LED is off.
|
No AC power to the 12VDC Power Adapter, or no DC Power to the system. |
If you are using the supplied AC adapter, check the AC power supply for 120 VAC or 240 VAC as indicated.
If directly powering the unit from an external DC supply, check the alternative supply for proper operation and 10-18 VDC.
|
| When making calls the unit reports “Dialing” but does not connect. |
A dial prefix may be required, or a wiring problem may be preventing the unit from calling out. |
Check for the correct dial prefix. Check the cabling to the phone line. |
| Unit powers up but no video is seen on the TV monitor screen. |
a) The A/V cable to the TV is incorrectly attached or the TV is set for the wrong video or signal input.
b) The unit is in sleep mode.
|
a) Check the connections to the unit as outlined in the manual, verifying that the cables are fully mated with their connectors on the unit and TV monitor. Check your TV monitor’s manual for proper setup of it’s video input.
b) Wake the unit by repowering or by pressing START and END on the remote control.
|
| When connecting to a remote system, the unit reports the connection speed but then does not go to video. |
The remote system is configured for a security PIN. After answering the call, the remote system will hang up if it does not receive a valid PIN from the calling system. |
On the calling eyesite, enter the correct access PIN in either the Address Directory or on the Manual Dial screen before making the call. |
| After connecting to a remote system, you are unable to remotely control or change the camera inputs. |
The Remote Access menu item has not been set to ON in the Camera Video Setup menu. |
Check the settings in the Camera Video Setup menu and make sure Remote Access is ON. |
| When receiving calls the unit rings but does not connect |
The Auto Answer option in the Network Settings menu is set to OFF. |
Change the setting in the Auto Answer field for the Network Setup menu to one or more rings. The unit will automatically answer after the prescribed number of rings. |
| The unit powers up, produces video on the monitor, but does not repond to remote control commands |
The infra-red remote control is not functioning due to discharged or improperly inserted batteries. |
Verify that the batteries are properly installed in the remote control and that the polarity matches the diagram in the unit. If the batteries are more than a year old, replace with two new AAA batteries. |
| The video image from one or more cameras seems unusually dark, or the image is unstable. |
The camera or video source is connected to more than one device and both inputs are rated at 75 Ohms. |
Every video source should terminate with a single 75 Ohm impedence destination. Avoid the use of “Y” cables and “T” pieces. Use the Loop out connector if connection to more than one destination device is required. |
| |
|
|
