Troubleshooting the SCOTTY APL-B
Before you contact our support team, there are a lot of small checks that you can run, which might resolve your problem.
Quick checklist:
- Is the correct SCOTTY Teleport software running?
- Is the telephone number correct (you can click on “Details” on the error statement window to double check)?
- Have you connected the ISDN cable(s) into the correct socket(s)?
Careful, the LAN connector looks identical to the ISDN connector (and you can damage the PC card with ISDN!).
- Is the network really working properly?
Inmarsat GAN users: the GAN must be registered for high speed data, the signal should be at least 500, the batteries should be full).
ISDN users: the outlet should be ready for high speed data, not just voice and fax. You must have an NT-1 (network termination unit) with an S-Bus connection to the SCOTTY Mobile..
- Is the SCOTTY configured for your ISDN protocol (normally the SCOTTY is delivered to support Euro ISDN)?
Isolate the problem:
- Are both 64 and 128 kbit/s calls not working?
- Does replacing or exchanging the cables help?
- Do different network options work?
Inmarsat GAN users: exchange or replace the GANs.
ISDN users: try a different outlet, try going straight to the NT box.
- Can you connect to a different location (e.g. SCOTTY)?
- Can you make a voice call?
- Can you make a call through a different kind of network (e.g. over satcom, over ISDN, etc)?
- Does the SCOTTY Teleport software begin dialling?
- Does the Teleport software begin synchronising?
- Does the Teleport software begin synchronising the video?
- Do other end devices function on this network (other videoconferencing equipment or PC with an ISDN card)?
Quick fixes:
- Try restoring the factory defaults in the Teleport software (Options Factory Defaults).
- Try restarting the Teleport software.
- Try shutting down and rebooting the entire SCOTTY system.
- Try restarting the network access equipment (e.g. TA, NT Box, Inmarsat modem)
- Try restoring the complete SCOTTY configuration (see manual)
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